Terms & Conditions

Terms & Conditions

DragonFlora Farms LLP

Effective Date: 1 June, 2019

Jurisdiction: Pune, MH (June 2019 -April 2024), Shahdol, Madhya Pradesh, India (Since June 2024)

  1. Introduction

These Terms & Conditions (“Agreement”) govern the sale of planting material and provision of advisory services by DragonFlora Farms LLP (“the Company”).

By making any payment to the Company, the customer (“Customer”) agrees to be legally bound by this Agreement.

  1. Order Confirmation & Payment Terms
  • A minimum 50% advance payment is required to confirm any order.
  • The remaining 50% must be paid in full before dispatch or pickup of planting material.
  • The Company shall not dispatch or release any material without 100% payment clearance.
  1. Pricing & Package Inclusions

Under the ₹80 per plant package, the Customer receives:

  • One-year complimentary technical guidance
  • Guidance on:
    • Land preparation
    • Farm layout and pole design
    • Potting mixture preparation
    • Planting, training, and pruning
  • One farm visit (generally at the time of plantation)
  • Hands-on training during the visit

Note: These services are complimentary and bundled with plant purchase. They are not standalone consultancy services.

  1. Plant Preparation & Pickup Timeline
  • Plants are prepared specifically against confirmed orders.
  • Customers are required to lift or arrange dispatch within a maximum of 5 months from the order date.

Delay & Maintenance Charges

  • If plants are not picked up within the agreed timeline:
    • A maintenance fee of 5% of total plant cost per month will be charged.
  • This applies irrespective of whether the plants are collected or not.
  1. Cancellation & Refund Policy
  • In case of cancellation after advance payment:
    • A minimum deduction of ₹40,000 per acre shall be applied as:
      • Technical guidance fee
      • Nursery preparation and resource allocation cost
  • Remaining amount, if any, shall be refunded at the sole discretion of the Company on a case-to-case basis.

No refund claims shall be entertained in cases of delay, partial execution, or misuse of advisory services.

  1. Delay in Payment
  • If the Customer fails to complete full payment by the agreed plant pickup date:
    • Interest @ 2% per month will be charged on the outstanding amount.
  • This is applicable regardless of whether the plants are collected.
  1. Transportation
  • Transportation shall be:
    • Arranged by the Customer, OR
    • Coordinated by the Company at actual cost basis
  • The Company shall not be liable for:
    • Transit delays
    • Damage caused during transportation handled by third-party logistics
  1. Advisory Support & Customer Responsibilities
  • The Company provides digital support (WhatsApp/call) with a response time of within 48 hours.

Customer Obligations

The Customer must:

  • Share weekly updates (photos/videos) of:
    • Land preparation
    • Plantation progress
    • Crop condition

Non-Compliance Clause

  • If the Customer fails to share updates for 3 consecutive weeks:
    • All advisory commitments and guarantees shall become null and void
    • The Customer shall not be eligible for any claim or support
  1. Fruiting Guidance (Conditional)
  • The Company provides guidance aimed at achieving fruiting from the first year.

This is valid only if:

  • All recommended practices are strictly followed
  • Inputs are applied as advised
  • Continuous updates are shared

Failure to comply invalidates any guarantee.

  1. Misuse of Services

Any attempt to:

  • Extract technical knowledge without executing the project
  • Delay plantation intentionally
  • Use advisory services without completing the purchase

Shall be treated as commercial misuse, and the Company reserves the right to:

  • Levy additional charges
  • Withhold services
  • Deny refunds
  1. Defamation & Reputation Protection

If the Customer:

  • Makes false allegations
  • Engages in negative publicity (online or offline)
  • Attempts to harm the Company’s reputation despite receiving support

The Company reserves the right to:

  • Initiate legal proceedings
  • Claim damages for financial and reputational loss
  1. Recovery & Legal Action
  • In case of non-payment or breach of terms:
    • The Company reserves the right to initiate recovery proceedings and legal action
  • All associated costs, including legal expenses, shall be borne by the Customer
  1. Limitation of Liability

The Company shall not be liable for:

  • Crop failure due to:
    • Weather conditions
    • Pest or disease
    • Improper farm management
    • Deviation from recommended practices
  1. Force Majeure

The Company shall not be liable for delay or failure due to:

  • Natural calamities
  • Government restrictions
  • Transport disruptions
  • Events beyond reasonable control
  1. Jurisdiction

All disputes shall be subject to the jurisdiction of courts in Shahdol, Madhya Pradesh only.

  1. Entire Agreement

This Agreement, along with the invoice, constitutes the complete and binding understanding between the Company and the Customer.

  1. Digital Acceptance & Binding Nature
  • This Agreement is published on the official website of DragonFlora Farms LLP.
  • By making any payment (advance or full), the Customer:
    • Confirms that they have read, understood, and agreed to these Terms & Conditions
    • Enters into a legally binding contract with the Company
  • No physical signature is required for this Agreement to be valid and enforceable.
  • A reference/link to this Agreement is printed on all invoices, and:
    • The invoice shall be treated as an integral part of this Agreement
    • This Agreement shall be deemed incorporated by reference into every transaction
  • Any payment made by the Customer shall be treated as:
    • Irrevocable acceptance of all terms stated herein