Privacy Policy

DragonFlora Farms LLP

Effective Date: 1 June 2019
Website: https://dragonflora.com/

  1. Introduction

DragonFlora Farms LLP (“Company”, “we”, “our”, “us”) is committed to protecting the privacy of its customers, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, WhatsApp, phone, or any other communication channel.

  1. Information We Collect

We may collect the following types of information:

  1. a) Personal Information
  • Name
  • Phone number
  • Email address
  • Address/location
  • Farm details (land size, location, crop details)
  1. b) Transaction Information
  • Payment details (amount, mode, transaction reference)
  • Purchase history
  1. c) Communication Data
  • Messages, photos, videos shared via WhatsApp or other platforms
  • Call records (for quality and advisory purposes)
  1. d) Technical Data
  • IP address
  • Browser type
  • Device information
  • Website usage data (cookies, analytics)
  1. How We Use Your Information

We use your information for the following purposes:

  • To process orders and deliver planting material
  • To provide technical advisory and customer support
  • To communicate regarding your project, payments, and services
  • To improve our products, services, and website experience
  • To maintain internal records and compliance
  • To send important updates, offers, or service-related communication
  1. Sharing of Information

We do not sell or rent your personal data.

We may share your information only in the following cases:

  • With logistics/transport partners for delivery purposes
  • With service providers (payment gateways, IT support)
  • When required by law, legal proceedings, or government authorities
  1. Data Storage & Security
  • We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.
  • Data may be stored in digital systems, cloud platforms, or physical records.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Use of Photos, Videos & Farm Data
  • Customers may share farm photos/videos for advisory purposes.
  • The Company may use such data for:
    • Technical analysis
    • Training and improvement
    • Promotional purposes (only without revealing sensitive personal identity unless consent is given)
  1. Cookies & Website Tracking
  • Our website may use cookies and analytics tools to:
    • Understand user behavior
    • Improve website performance

You may choose to disable cookies through your browser settings.

  1. Customer Responsibilities

By sharing information with us, the Customer confirms that:

  • The information provided is accurate
  • They have consent to share any third-party data (if applicable)
  1. Data Retention
  • We retain customer data as long as required for:
    • Business operations
    • Legal compliance
    • Dispute resolution
  1. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of such external sites.

  1. Limitation of Liability

The Company shall not be liable for:

  • Unauthorized access due to factors beyond our control
  • Data breaches caused by third-party platforms (e.g., WhatsApp, payment gateways)
  1. Changes to Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.

  1. Consent

By using our website or services, you consent to:

  • Collection and use of your information as described in this Privacy Policy
  1. Contact Us

For any queries regarding this Privacy Policy, you may contact:

DragonFlora Farms LLP
Email: [email protected]
Phone: +91 9284665438